Cancellations & Refunds

You can cancel your order free of charge at any time before it has been dispatched.

To cancel:

• Email us at support@hausofbaumer.com with your order number, or
• Message us on WhatsApp at +91 9008342742, or
• Use the “Cancel Order” option in your account dashboard (if available)

We'll confirm the cancellation by email or WhatsApp within a few hours, and process a full refund to your original payment method within 5–7 business days.

Once your order has been dispatched, it cannot be cancelled mid-transit — our couriers are unable to recall shipments. If you no longer wish to receive the order, you have two options:

For both options, your statutory consumer rights remain fully protected — including your right to a full refund for defective, damaged, or undelivered goods.

If your order is taking longer than expected to arrive, we'll work with our courier partners to expedite delivery and keep you informed.

If your order has not shown any tracking updates for more than 7 business days, please contact us at support@hausofbaumer.com. We'll initiate a trace with the courier and, if the package is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice, at our cost.

For full details, please refer to our Shipping & Delivery Policy.

We reserve the right to cancel an order, in whole or in part, in the following circumstances:

• The item is out of stock or unavailable
• There has been an error in pricing, description, or product information
• We're unable to verify your payment or shipping details
• The order is suspected to be fraudulent or in breach of our Terms & Conditions
• We're unable to ship to your location due to logistical or legal restrictions
• Force majeure events

We'll notify you promptly and issue a full refund to your original payment method within 5–7 business days. We're not liable for any indirect or consequential losses arising from such cancellation, but we will always make best efforts to offer alternatives where appropriate.

Timelines

Refund methods

Refunds are issued to your original payment method, in line with payment industry standards:

What's included in your refund

Please refuse delivery only if you genuinely no longer want the order, or if the package arrives visibly damaged. Refusing delivery without a valid reason may result in:

• A return shipping fee of ₹150–250 deducted from your refund

Refunds typically reflect within 5–7 business days of approval, plus 3–5 days for bank processing. If you haven't received your refund after 10 working days:

1. 1.Check your bank or card statement — refunds sometimes appear under different descriptors.
2. 2.Contact your card issuer or bank — they sometimes take additional time to officially post refunds.
3. 3.If you've done both, email us at support@hausofbaumer.com with your order number and refund confirmation reference. We'll trace it personally.

We are not liable for failure to process cancellations or refunds caused by events beyond our reasonable control — including natural disasters, strikes, pandemics, government actions, banking system failures, or internet outages.

In such cases, we'll work in good faith to process your cancellation or refund as soon as practicable, and we'll keep you informed throughout.

This policy is in addition to your rights as a consumer under the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020, and other applicable Indian laws. Nothing in this policy reduces any statutory right you have. In particular:

• You always have the right to a full refund for genuinely defective, damaged, or undelivered goods
• You always have the right to cancel an order before it has been dispatched
• You always have the right to escalate any unresolved complaint to the National Consumer Helpline or Consumer Disputes Redressal Commission

If you're not satisfied with how a cancellation or refund has been handled, please escalate to our Grievance Officer:

The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month.

If you remain unsatisfied, you may approach:

• The National Consumer Helpline at 1915 or consumerhelpline.gov.in
• The relevant Consumer Disputes Redressal Commission under the Consumer Protection Act 2019