Shipping & Delivery

Made-to-order and personalized items

• Personalized items (monogrammed, embossed): add 3–5 business days of production time
• Made-to-order items: dispatch within 7–14 business days; specific timelines shown on the product page
• Pre-order items: estimated dispatch date displayed at checkout

Order verification

Some orders may be held briefly for verification, including high-value orders, mismatched billing/shipping addresses, and first-time customers. We may reach out by email or WhatsApp to verify. If we can't reach you within 48 hours, we'll cancel and refund the order.

Delivery delays

We make every reasonable effort to dispatch and deliver your order within the timelines on our site. Delivery dates are estimates, not guarantees.

Occasionally, delays may occur due to:

• Courier capacity or operational issues
• Weather, public holidays, or local disruptions
• Force majeure events

We will keep you informed of any known significant delays and work with our courier partners to expedite delivery wherever possible.

We are not liable for consequential lossesarising from delivery delays caused by circumstances beyond our reasonable control — including missed events, business losses, or general inconvenience. If you've ordered for a specific date, please choose express shipping and contact us before placing the order so we can flag it for priority handling.

Significantly delayed or lost shipments

If your order has not shown any tracking updates for more than 7 business days, please contact us at support@hausofbaumer.com. We will:

1. 1.Initiate a trace request with the courier and keep you updated
2. 2.If the package is confirmed lost in transit, send you a free replacement or issue a full refund — your choice
3. 3.Cover all costs related to the replacement or refund

You will not be out of pocket because of a courier failure. Your contract is with us, and we'll make it right.

Failed delivery attempts

If the first delivery attempt fails (recipient unavailable, address incorrect, refused delivery):

• Most couriers attempt delivery 2–3 times on consecutive business days
• After failed attempts, the package returns to our warehouse
• We will contact you to confirm reshipment or refund
• Reshipment may incur an additional shipping fee, deducted from your refund or charged separately

Incorrect or incomplete address

It's your responsibility to provide an accurate, complete shipping address with a valid phone number. We're not liable for packages delivered to an incorrect address provided at checkout, returned due to incomplete address information, or any costs incurred in reshipping to a corrected address.

If you realize an address is incorrect after placing the order, please contact us immediately at support@hausofbaumer.com. We can update the address only if the package has not yet been dispatched.

Cancellation after dispatch

Once an order has been dispatched, it cannot be cancelled while in transit. If you no longer wish to receive the order, you have two options:

1. 1.Refuse delivery when the courier attempts to deliver. It will be returned to us, and we'll process a refund (less actual return shipping costs) within 7–10 business days of receiving the package back.
2. 2.Accept delivery and return the item within the 14-day return window under our Returns & Exchanges Policy.

If your order arrives damaged

If your package arrives visibly damaged:

1. 1.At the time of delivery:photograph the package before opening, and ideally refuse delivery or note “received damaged — pending inspection” on the courier's proof of delivery.
2. 2.Within 48 hours of delivery: email support@hausofbaumer.com with your order number, clear photographs of the outer packaging, inner packaging, and the damaged product, and a brief description of the damage.

We'll offer you a choice of free replacement, free repair, full refund (including shipping costs), or other resolution options — entirely at our cost.