Warranty Policy

We warrant that, under normal use and with reasonable care, your Haus of Baumer bag will be free from defects in materials and workmanship for the warranty periods set out below.

The following are normal characteristics of handcrafted leather goods, or are caused by use after delivery, and are not warranty matters:

We've designed this to be simple. No forms, no jargon, no runaround.

We require valid proof of purchase to honor warranty claims. Acceptable forms include:

• Order confirmation email
• Order number from your Haus of Baumer account
• Receipt from an authorized retailer or marketplace (where applicable)
• Original invoice

We keep records of all direct purchases, so if you've misplaced your confirmation, we can usually find your order with your name, email, or phone number used at checkout.

Our warranty covers the first 12 months. Our Lifetime Care Service is what happens after that — and it's what we hope you'll associate with Haus of Baumer for years to come.

The Lifetime Care Service is available to the original owner of any Haus of Baumer bag, for the life of the bag, with no time limit.

What we can do

Actual cost depends on the bag, the materials needed, and the work involved. We'll quote you before any work begins.

A Haus of Baumer bag isn't disposable. The leather is meant to age. When something does wear out — and after enough years, it will — we make it possible to keep going. We've seen bags through three lining replacements and two zipper rebuilds, still going strong after 15+ years. That's the kind of relationship we're after.

Gifts

If you received a Haus of Baumer bag as a gift, your warranty rights are exactly the same as if you'd bought it yourself. Contact us with the order number or the gift sender's email, and we'll handle the claim in your name with full discretion.

Following basic care extends the life of your bag and keeps your warranty valid:

• Store in the provided dust bag when not in use, allowing some air circulation
• Avoid prolonged direct sunlight, heat, or moisture
• Wipe with a clean dry cloth for routine maintenance
• Condition the leather every 4–6 months with a quality leather conditioner
• Avoid contact with perfume, makeup, lotion, ink, and oils
• Don't overload the bag beyond its intended capacity
• Address minor issues promptly — small problems become big ones when ignored

The full care guide is included as a card inside your packaging.

This warranty is extended to the original purchaser only — the person who bought the bag directly from us, or who received it as a gift from someone who did. Second-hand bags, bags acquired through unauthorized channels, or bags resold by the original owner are not covered.

The Lifetime Care Service is also available only to the original owner.

This warranty is provided in addition to — and does not limit — your statutory rights as a consumer under:

• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Sale of Goods Act, 1930
• Other applicable laws where you reside

Where statutory rights provide stronger protection than this policy, those rights apply. You always have the right to a remedy for goods that are defective, not as described, or not of satisfactory quality — regardless of what this warranty says.

To the maximum extent permitted by law:

• Our total liability under this warranty is limited to the original purchase price of the defective bag
• We are not liable for any indirect, incidental, or consequential damages — including loss of use, lost contents, missed events, or emotional distress
• Nothing in this section excludes any liability that cannot lawfully be limited, including liability for personal injury caused by negligence

We try hard to resolve every warranty matter to your satisfaction, but if you feel a claim has been wrongly assessed, you have options:

The Grievance Officer will acknowledge your concern within 48 hours and resolve it within one month.

If you remain unsatisfied, you may approach:

• The National Consumer Helpline at 1915 or consumerhelpline.gov.in
• The relevant Consumer Disputes Redressal Commission under the Consumer Protection Act 2019
• The relevant ombudsman or dispute resolution authority in your country (for international customers)

We may update this Warranty Policy from time to time. Any changes apply only to bags purchased after the effective date of the updated policy. Bags purchased before any change remain covered under the warranty terms in effect at the time of purchase.