Terms & Conditions

This website (the “Site”) is operated by LuxeBaumer Global Designs Pvt. Ltd. (“Haus of Baumer”, “we”, “us”, or “our”), a company registered in India, with its registered office at Bangalore, India.

For data protection and grievance matters, please refer to Sections 16 and 17 of this document.

To create an account, place an order, or use any service offered through this Site, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction)
• Be legally capable of entering into binding contracts
• Provide accurate and current information

We may refuse service, restrict accounts, or cancel orders if we have reasonable grounds to believe you do not meet these requirements.

A few terms used throughout these Terms:

• "Site" — the website at www.hausofbaumer.com and any subdomains, mobile applications, or online services we operate
• "Account" — your registered user account on the Site
• "Products" — the goods we offer for sale (bags, leather accessories, and related items)
• "Order" — a request you submit through the Site to purchase one or more Products
• "Content" — all text, images, graphics, video, design, code, and material displayed on or made available through the Site
• "User Content" — anything you submit, post, upload, or share on the Site or through our channels (reviews, photos, comments)

You don't need to create an account to browse the Site, but you'll need one to place an order.

Your responsibilities

• Provide accurate, current, and complete information when registering
• Keep your password confidential — don't share it
• Update your information when it changes (especially address and phone)
• Notify us immediately at security@hausofbaumer.com if you suspect unauthorized access
• Accept responsibility for all activities under your account

Our rights

We may suspend, restrict, or terminate your account if you breach these Terms, provide false information, or use the account fraudulently. We'll notify you of any such action wherever practical.

Product information

We make every effort to display Products and their colors, materials, dimensions, and specifications as accurately as possible. However, given the handcrafted nature of our products and variations inherent to genuine leather, slight differences between the photographs and the actual product are normal and not defects. For more on what counts as a defect vs. a natural leather characteristic, see our Warranty Policy.

Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of GST where applicable
• Shipping charges, duties, or import fees (for international orders) are calculated separately and shown at checkout
• We reserve the right to change prices, run promotions, or modify product offerings at any time without prior notice
• Promotions cannot be combined unless explicitly stated

Pricing errors

If a Product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund, or contact you to confirm whether you wish to proceed at the correct price. You'll never be charged a higher amount than what you saw at checkout without your explicit consent.

Availability

All Products are subject to availability. Because we produce in small batches, some items may sell out without prior notice. If a Product becomes unavailable after you place an order, we'll either notify you and offer an alternative, or cancel the affected portion of your order and refund you in full.

How orders are formed

1. 1.You browse and add Products to your cart
2. 2.You submit an Order by completing checkout and making payment
3. 3.We send an order acknowledgement email — this confirms we have received your Order, but is not acceptance of it
4. 4.We send a shipping confirmation email — at this point, a binding contract is formed between you and us

We reserve the right to decline or cancel any Order before shipping confirmation for reasons including stock unavailability, payment failure or suspected fraud, pricing errors, restricted shipping locations, or force majeure events.

For cancellation rights (before and after dispatch), see our Cancellations & Refunds Policy. For address changes, contact us at support@hausofbaumer.com as soon as possible — we can usually accommodate changes only before dispatch.

Accepted methods

• Credit and debit cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net banking
• Digital wallets
• Cash on Delivery (where available — see Shipping & Delivery Policy for restrictions)

Payment processing

Payments are processed by PCI-DSS compliant third-party payment providers. We do not store your full card or bank account details on our servers.

By submitting payment information, you confirm that you are authorized to use the payment method provided, all information is accurate and complete, and the funds are available for the transaction.

We are not liable for any charges or fees imposed by your bank, card issuer, or payment provider.

These are covered in detail in our dedicated policies, which form part of these Terms:

• Shipping & Delivery Policy — dispatch, delivery, tracking, delays, lost shipments
• Returns & Exchanges Policy — return windows, exchanges, refund eligibility
• Cancellations & Refunds Policy — order cancellation, refund processing
• Warranty Policy — manufacturing defects, hardware warranty, lifetime care

Nothing in these Terms reduces your rights under those policies.

Our content

All Content on the Site — including the Haus of Baumer name, logo, brand mark, product designs, photography, copywriting, illustrations, layouts, and software — is owned by or licensed to us, and is protected by Indian and international intellectual property laws.

You may not, without our prior written consent:

• Reproduce, distribute, or republish our Content
• Modify, adapt, or create derivative works from our Content
• Use our brand name, logo, or trade marks
• Scrape, mine, or extract Content from the Site by automated means

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only.

The designs, patterns, construction details, and visual aesthetic of our bags are protected intellectual property. Reproducing, manufacturing, or selling copies of our designs is unlawful and will be enforced. Unauthorized use of our Content or trademarks may result in termination of your license to use the Site, legal action, and claims for damages.

We welcome reviews, photographs, and comments from our customers. When you submit User Content to the Site or tag us on social media:

You grant us rights

You grant Haus of Baumer a perpetual, worldwide, royalty-free, transferable, sub-licensable license to use, reproduce, modify, adapt, publish, translate, and display your User Content for any purpose related to our business — including on the Site, in marketing materials, and on social media. You also agree to your User Content being shown alongside your first name and city (e.g., “Priya from Bangalore”) unless you tell us otherwise.

You confirm that

• You own or have the right to share the User Content
• It does not infringe any third-party rights (including copyright, trademarks, privacy, or personality rights)
• It is honest, accurate, and not misleading
• It does not contain unlawful, defamatory, obscene, threatening, or otherwise objectionable material

We reserve the right to refuse, edit, or remove any User Content at our discretion, without notice.

When using the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms or applicable laws
• Impersonate any person or entity, or misrepresent your affiliation
• Upload viruses, malware, or harmful code
• Attempt to gain unauthorized access to any part of the Site, servers, or networks
• Use bots, scrapers, crawlers, or other automated tools without written permission
• Interfere with or disrupt the Site's operation
• Resell Products purchased from us without our prior written consent
• Use the Site to harass, abuse, defraud, or harm another person
• Place orders fraudulently or with stolen payment credentials
• Bulk-purchase for resale on unauthorized platforms

Breach of any of these may result in termination of your account and legal action.

The Site may contain links to third-party websites, social media platforms, or services. We don't control and aren't responsible for the content, policies, or practices of any third party. Accessing third-party services is at your own risk.

We also work with third-party service providers (payment processors, couriers, hosting services, marketing platforms). Where these are integrated into your purchase or use of the Site, they are bound by their own terms — please review them where applicable.

Site availability

The Site and all Content are provided “as is” and “as available”, without warranties of any kind except as required by applicable law. We do not warrant that the Site will be uninterrupted, secure, or error-free; that information on the Site will be accurate, complete, or current at all times; or that defects in the Site will be corrected immediately. We make reasonable efforts to maintain the Site and correct issues promptly.

Product warranties

Specific warranties for our Products are set out in our Warranty Policy. These warranties are limited to what is expressly stated there, except where mandatory consumer protection law requires otherwise.

Statutory rights protected

Nothing in this section reduces or excludes liability that cannot be excluded by law — including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the maximum extent permitted by law:

Our total liability is capped

Our total aggregate liability arising out of or in connection with any Order, your use of the Site, or these Terms shall not exceed the total amount you paid for the Product(s) giving rise to the claim.

We're not liable for indirect damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profit, loss of revenue, loss of data, loss of business opportunity, or emotional distress — arising out of or in connection with your use of the Site or our Products.

Exceptions

This section does not limit:

• Any rights you have as a consumer that cannot be excluded by law
• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Liability that cannot lawfully be limited

You agree to indemnify, defend, and hold harmless Haus of Baumer, its directors, employees, agents, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your User Content
• Your misuse of the Site or Products
• Any false or inaccurate information you provide

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with:

• The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
• The Information Technology Act, 2000 and related rules
• The General Data Protection Regulation (GDPR) for EU/UK customers
• Other applicable data protection laws

For the purposes of the DPDP Act, Haus of Baumer is the Data Fiduciary, and you are the Data Principal. Your rights as a Data Principal, including the right to withdraw consent, access your data, request correction, and lodge a grievance, are explained in our Privacy Policy.

In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Rules 2021, our designated Grievance Officer is:

The Grievance Officer will acknowledge your complaint within 48 hours and resolve complaints within one month of receipt.

If your grievance is not resolved to your satisfaction, you may approach:

• The National Consumer Helpline at 1915 or consumerhelpline.gov.in
• The relevant Consumer Disputes Redressal Commission under the Consumer Protection Act 2019
• The Data Protection Board of India (for data protection matters, once operational)

We are not liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, acts of war or terrorism, government actions, strikes, courier or utility failures, or internet and banking system outages. In such cases, we will make reasonable efforts to fulfil our obligations as soon as practicable and keep you informed.

By you

You may close your account at any time by emailing support@hausofbaumer.com. Closing your account doesn't release you from obligations on orders already placed, and we may retain certain data as required by law.

By us

We may suspend or terminate your access to the Site, with or without notice, if you breach these Terms, engage in fraudulent or unlawful activity, or misuse our Products, brand, or intellectual property. Termination doesn't affect provisions intended to survive, including intellectual property rights, limitations of liability, indemnification, and governing law.

We may update these Terms from time to time. For material changes, we will notify you through the Site or by email where practical, and provide reasonable notice before changes take effect. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

Governing law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

Jurisdiction

The courts at Bangalore, Karnataka shall have exclusive jurisdiction to settle any dispute, except that consumers may bring proceedings in the courts of their place of residence where required by applicable consumer protection law.

Dispute resolution

Before initiating any formal legal proceedings, you agree to first contact us at alban@hausofbaumer.com to attempt informal resolution. We will respond in good faith within 48 hours and aim to resolve the matter within 30 days. The parties may mutually agree to mediation or arbitration before approaching the courts.