Privacy Policy

This Privacy Policy is issued by LuxeBaumer Global Designs Pvt. Ltd. (“Haus of Baumer”, “we”, “us”, or “our”), the operator of www.hausofbaumer.com (the “Site”), with registered office at Bangalore, India.

Under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”):

• We are the Data Fiduciary — we determine how and why your personal data is processed
• You are the Data Principal — you have specific legal rights over your data, set out in Section 8 below

For any privacy-related question, contact our Grievance Officer (Section 11) or email privacy@hausofbaumer.com.

We collect only what we need. Here is a complete list of the personal data we may collect, and how we collect it.

Information you give us directly

Information collected automatically

Information from third parties

We don't collect sensitive personal data (financial credentials, health data, biometric data, sexual orientation) unless explicitly required and with your specific consent.

We collect personal data for specific, defined purposes — each with a clear legal basis under the DPDP Act:

Your right to withdraw consent. Wherever consent is the legal basis, you can withdraw it at any time. Withdrawal doesn't affect lawful processing before the withdrawal, and may affect our ability to provide certain services — for example, you won't receive marketing if you withdraw marketing consent, but you'll still get transactional emails.

We do not store your full payment card details or bank account information. Payments are processed by PCI-DSS compliant payment service providers. When you make a payment:

• Your card or banking details are transmitted directly to the payment gateway through a secure encrypted connection
• We receive only the transaction status and a tokenized reference
• We never see, log, or store your full payment credentials

We do not sell your personal data. We share it only in the following limited circumstances, and only with the protection of contractual confidentiality.

Service providers (Data Processors)

We rely on trusted partners to operate parts of our business. Each is bound by contractual data protection obligations:

Legal and regulatory disclosures

We may disclose your personal data when required:

• By law, court order, or government authority
• To comply with tax, accounting, or other statutory obligations
• To enforce our Terms & Conditions or protect our rights, property, or safety
• To prevent fraud, security threats, or illegal activity

Business transfers

If we go through a merger, acquisition, restructuring, or sale, your personal data may be transferred to the acquiring entity. We'll notify you of any such transfer and ensure the same protections continue to apply.

We retain personal data only as long as needed for the purposes set out in this policy, or as required by law:

After the retention period, your data is securely deleted or anonymized.

Under the DPDP Act, you have specific legal rights over your personal data:

Right to withdraw consent

You can withdraw your consent for any processing that relies on consent. We make this easy:

How to exercise your rights

Email our Grievance Officer at alban@hausofbaumer.com. We may need to verify your identity before responding. There's no fee, except for clearly unfounded or excessive requests. We aim to respond within 48 hours with an acknowledgement, and resolve within one month.

We use cookies and similar technologies to make our Site work and improve your experience.

Managing your cookies

When you first visit the Site, you'll see a cookie consent banner allowing you to accept or reject non-essential cookies by category. You can also:

• Block or delete cookies through your browser settings
• Opt out of Google Analytics at tools.google.com/dlpage/gaoptout

Blocking strictly necessary cookies may prevent parts of the Site from working properly.

We send marketing communications only with your consent.

In compliance with the DPDP Act, the Consumer Protection (E-Commerce) Rules 2020, and the Information Technology Rules 2021, our designated Grievance Officer is:

The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month of receipt.

If you remain unsatisfied

• The Data Protection Board of India (for data protection matters)
• The National Consumer Helpline at 1915 or consumerhelpline.gov.in
• The relevant Consumer Disputes Redressal Commission under the Consumer Protection Act 2019

In accordance with the DPDP Act, we don't knowingly collect personal data from children under 18 years of age without verifiable parental or legal guardian consent.

We don't:

• Use the personal data of children for tracking or behavioral monitoring
• Target advertising at children
• Collect or process children's data for marketing purposes

If you believe we have inadvertently collected data from a child without proper consent, please email our Grievance Officer immediately at alban@hausofbaumer.com and we will delete the data.

We take reasonable steps to protect your personal data:

Despite our best efforts, no method of transmission or storage is 100% secure. If a data breach occurs that affects your personal data, we commit to:

• Notify the Data Protection Board of India and affected Data Principals within 72 hours as required by the DPDP Act
• Take immediate steps to contain and mitigate the breach
• Investigate the cause and implement corrective measures
• Be transparent with affected individuals about what happened and what we're doing about it

The Site may link to third-party websites, social media platforms, or services. We're not responsible for the privacy practices of those third parties. Their handling of your data is governed by their own privacy policies.

Before sharing personal data with any third-party service via our Site, we encourage you to review their privacy policy.

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or services. For material changes, we'll notify you by:

• Email (if we have your address on record)
• A prominent notice on the Site
• WhatsApp (if you've opted in)

Your continued use of the Site after such notice constitutes acceptance of the updated policy.